Log In   /   Register   /   My Account

Frequently Asked Questions

Q: How long does shipping take?

A: The shipping time will vary based on where you are located and whether the product you order is in stock. We will notify you the estimated delivery time of your item. If your items is in stock, we will deliver it to you within 5-7 working days.

Q: What happens if my shipment is lost or stolen?

A: It is unlikely that your package is lost or stolen. If we approve that your Goods disappears, we will resend you another for impenstate. But if the postal service delivers the shoes to the wrong address or you have moved of changed your address without notifying us in advance, we can do nothing to recover your Goods.

Q: What methods of shipping do you offer, and what can you tell me about them?

A: Shipping using Express mail and Register Air mail service is included in the price of your Goods, and is highly recommended for most regions. Once we ship your package, we will send you tracking number once it available. The delivery time is from 5-7 working days.

Q: It's been two weeks, where is my order?

A: The delay doesn't happen often. But if there is any significant delay with your order we will contact you immediately. We will keep contacting you from the time your order is placed. When your shoes is sent out, we will provide you with a shipment tracking number at our own discretion. This tracking number will automatically be emailed to you. Meanwhile, you will receive our notification.So you do not have to email us asking if your package has been shipped.

Q: I am looking for ugg goods that are not listed on your site,can you provide them?

A: If you are looking for ugg goods we don't list on our site. Please click contact with us with a picture, a serial number or the model number of the goods. The more details given, the easier and quicker to locate the goods in the factory.

Q: I ordered and recieved the parckage But i wish to change it for some other model,What are my options?

A: If you have made a mistake in ordering a wrong goods and wish to change for a different model, we allow an exchange process within 3 days of receiving the goods and a $20 Handing & shipping cost will apply.

Q: Will the funds be paid immediately or after I get the goods when I purchase by Credit Card?

A: The funds should be paid immediately by Credit Card. If the products'quality has problem after you receive the goods, please contact us ASAP, we will deal with the return procedure for you.

Q: How do you ensure your products after I finish payment?

A: Within 3 working days after you finish payment, we will send detailed list which is including: order number, payment time, tracking number of the express, payment sum, products'name purchased, and amount, expiration date, probably deliver time.